Contact Innisbrooke Water Restoration

What should you do first when water gets into your house in Innisbrooke?

Before the crew gets there, your job is to keep people safe and keep the water from spreading, and the list below shows what's worth doing on your own.

• Unplug nearby electronics only if the outlet and the floor around it are dry, and leave anything sitting in water where it is until the power is off.
• For a leak at one fixture, close the small valve under the sink or behind the toilet. For anything bigger, use the main valve, which is usually in the basement near the meter.
• A floor drain that's pushing water up is a sign the sewer line is backing up. Keep that area closed off and avoid flushing toilets.
• Homes near the White River can take on surface water or groundwater after long rains. Note where it's coming in, like a window well or the joint at the base of a wall, so you can show the crew.
• Frozen pipes usually split in outside walls or unheated spaces. Close the main valve, and don't try to thaw the pipe with an open flame.
• Lift furniture onto blocks or move it to a dry room if you can do it safely, and leave heavy pieces for the crew.
• The EPA's mold and moisture guide says water damaged areas and items should be dried within 24 to 48 hours to prevent mold growth, so it's worth calling as soon as the water is under control.
• Hold off on permanent repairs until you've read your policy. The claim tips from the Indiana Department of Insurance explain why.

What details help the crew show up ready in Innisbrooke?

You don't need everything figured out before you call, and these are the details the team will ask about.

• What started it, if you know, like a burst pipe or rain coming in.
• Whether it's clean water from a supply line or water that came up from a drain.
• If you've seen standing water when you look in the crawl space access.
• Whether this happened overnight or in the last hour.
• The age of the house, if you know it. Homes in Innisbrooke date mostly from the 1980s to 1990s, and the decade tells the crew what kind of pipes to expect.
• If the furnace or water heater got wet.
• Whether you've called your insurance company yet, and either answer is fine.

If you don't know some of these answers, say so and the crew will check them when they get to the house.

What should you expect when the crew shows up in Innisbrooke?

When the crew walks in, they look for where the water started and make sure it can't keep coming.

Next they map the wet area with moisture meters, because water travels under flooring and behind baseboards farther than it looks. Our crew takes the damage photos as they go and puts them into a photo report.

Our water restoration manager is IICRC certified. The IICRC's S500 standard covers professional water damage restoration, and its S520 standard covers mold remediation.

You'll see the photo report and the readings, and the crew will explain what they found so you can decide with your insurance company.

After extraction, drying equipment runs until the moisture readings say the job is done, with the crew checking in between.

How does the age of Innisbrooke homes change a water call?

Much of Innisbrooke went up in the 1980s to 1990s, so water heaters and washer hoses are the usual places a leak starts. Around Innisbrooke, ranch and two story homes are common. Foundations here range between full basements and crawl spaces, so let us know which one your house sits on. Some parts of Innisbrooke sit low or near water, and outside water after a storm is handled differently from a plumbing leak. Cold snaps split pipes in exterior walls and unheated spaces, and the leak often shows up when the pipe thaws. If you're not sure about any of it, the crew will check when they arrive.

What parts of Innisbrooke and nearby towns do we cover?

The Innisbrooke crew covers these neighborhoods:

• Innisbrooke Section 1 · many over crawl spaces
• Innisbrooke Section III · much of it from the 1990s, crawl spaces are common
• Southern Dunes · built mostly in the 1990s to 2000s
• Hill Valley Estates · much of it from the 1990s, many over crawl spaces
• Pebble Hills · homes from the 1990s, most with basements

Calls from nearby Glenns Valley, Honey Creek, Hickory Ridge Village, Sheffield Park, Glen Oaks Commons, Heron Ridge, Cobblestone and Highland Park reach the same team. For addresses near the edge of the service area, call and the team will check whether a crew can get there. You can read more about water damage restoration in Innisbrooke and basement flooding.

What do Innisbrooke homeowners ask before they call?